Privacy Policy

Effective Date: 09/01/2026

Introduction

This Privacy Policy explains how Serrano Invest LLC dba Agent Operators ("we," "us," or "our"), a coaching and mastermind platform for real estate agents founded and operated by Tre Serrano, collects, uses, and protects your personal information when you visit our website, submit a form, apply for or join our mastermind, or communicate with us by phone, email, or text message.

Information We Collect

When you interact with our website or contact us directly, we may collect information such as your:

Name
Phone number
Email address
Business information you share with us, such as your market, brokerage, team size, or production level
Any other information you voluntarily provide through a form, application, or conversation

How We Use Your Information

We use the information you provide to:

Respond to your inquiries and schedule calls or appointments
Evaluate applications and provide coaching, mastermind, and community services
Send appointment reminders and service-related updates
Send marketing communications, but only if you have separately opted in to receive them
Improve our services and website

Text Messaging (SMS) Communications

If you provide your mobile phone number and opt in to receive text messages from us, we may send you appointment reminders, program updates, or, if you separately opt in, marketing messages. Message frequency may vary, and message and data rates may apply.

You can opt out of text messages at any time by replying STOP. For help, reply HELP or contact us using the information below.

Consent to receive these messages is not a condition of purchase. This SMS program is available to users 18 years of age or older.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Carrier Liability: Carriers are not liable for delayed or undelivered messages.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to understand how visitors use our site and to improve your browsing experience. You can adjust your browser settings to refuse cookies, though some site features may not function properly as a result.

How We Protect Your Information

We take reasonable administrative and technical measures to protect the personal information you share with us from unauthorized access, disclosure, alteration, or destruction.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We do not buy or sell leads. We may share information with trusted service providers who help us operate our business, such as our CRM and messaging platform, GoHighLevel, along with payment processing, scheduling, or community platform providers, solely for the purpose of delivering the services you requested.

Your Choices

You may opt out of marketing communications at any time by replying STOP to text messages, unsubscribing from emails, or contacting us directly using the information below. Opting out of marketing messages will not affect service-related communications necessary to support a program or application already in progress.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Serrano Invest LLC dba Agent Operators
Phone: 210-361-1508
Email: [email protected]

Please also see our Terms of Service.